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Frequently asked Questions

Taxi

Here, you will find answers to some of the most frequently asked questions from our clients.

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Our goal is to provide clear and helpful information to ensure your experience with the PTDA is as seamless as possible.

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Should you have any additional questions, please do not hesitate to contact us.

How many Additional Drivers can I add?

For Airport Taxi drivers, the maximum number of drivers able to be added onto the plan is 4.​ For all other Taxi drivers the maximum is 3.

Are there any implications in early cancellations?

A fixed Penalty fee will be paid in addition to the surrender amount which will not be refunded.

How to contact a tow truck following an accident?

Get in contact with us immediately and we will be able to give you step by step support with all post-accident related problems.

Yellow Taxi on Bridge

What to do Following an Accident

We understand that being involved in a vehicle accident can be stressful and overwhelming. Our goal is to help make the claims process as smooth and efficient as possible.

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If you have any questions or need assistance at any stage of the claims process,

please contact Megan Waterman at 1- 888-834-7687 ext. 369  or email at service@ptda.ca.

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Immediately After an Accident

1. Ensure Everyone's Saftey

Check yourself, your passengers, and anyone else involved for injuries.

If anyone is injured, contact emergency services immediately.

If a pedestrian is involved in the accident, contact the police right away and notify your insurance company as soon as possible.

Move your vehicle to a safe location if it is possible and safe to do so.

2. Contact Police if Required

You must contact the police if:

  • The accident involves injuries

  • A pedestrian or cyclist is involved

  • There is significant damage to the vehicles

  • The total damage appears to exceed $5,000

If police attend the scene, please obtain the police report number or occurrence number and provide it to your insurance representative.

3. Exchange the following information with all drivers involved

  • Full name and contact information

  • Driver's licence number

  • Insurance company and policy number

  • Vehicle make, model, year, and licence plate

  • Vehicle owner's name (if different from the driver)

4. Document the Accident Scene

If it is safe to do so, take photos and gather as much information as possible, including:

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  • Photos of all vehicles involved, including all sides and areas of damage

  • Photos of the accident scene, road conditions, traffic signs, and signals

  • Photos of any visible injuries

  • Names and contact information of any witnesses

  • Details of how the accident occurred while the information is still fresh

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  • To help us review and handle your claim efficiently, please provide the following documentation:

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​☐ Completed accident details/report form (if provided)

☐ Police report or occurrence number (if applicable)

☐ Photos of vehicle damage and the accident scene

☐ Driver’s licence information for all involved drivers

☐ Vehicle ownership/registration documents (if requested)

☐ Repair estimates or invoices (if available)

☐ Towing and storage receipts (if applicable)

☐ Medical information or injury documentation (if applicable)

☐ Any correspondence received from another insurance company

5. Who and Where to Transport the Vehicle

Our Preferred Towing Companies

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Towing Company: Express Roadside Recovery Inc.

  • Phone: (647) 888-7466

Towing Company: ELC Towing Dispatch Solutions

  • Phone: +1 888 460-8697

Towing Company: Success Towing

  • Phone: (416) 315-2218

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Our Preferred Body Shops

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Body Shop: Eddystone Auto Body & Repair

  • Address: 6-95 Eddystone Ave, North York, ON M3N 1H6

  • Phone: (416)-746-2864

Body Shop: King Street Auto

  • Address: 635 King St. London, ON N5W 2X1

  • Phone: (519)-495-4555  

Important Reminders

Do not admit fault or discuss liability with other parties at the accident scene. Simply provide your information and report the facts of what occurred.

Do not authorize repairs before speaking with your insurance representative or claims handler.

Keep all receipts, documents, and records related to the accident.

Notify us as soon as possible if your contact information changes or if you receive any communication from another party or insurance company regarding the accident.

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Report all accidents to your insurance company promptly, even if you believe the damage is minor.

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